Skip to content

FAQ

How long does shipping take?
What are the shipping costs?
What’s your return policy?
Do I cover my own return costs?
Can I track the delivery of my parcel?
Can I cancel my order after I’ve placed it?
Do you ship internationally?
What payment methods do you accept?
Can I adjust something in my order?

Cairo & Alex :  24-48 hours (Up to 2 business days)

Delta & Canal: 24-72 hours (Up to 3 business days)

Upper Egypt, Red Sea zone & South Sinai: Up to 4 business days.

International: Up to 4 business days.

*Shipping and handling charges are fixed, based on your location and are calculated at checkout.

Shipping costs may vary depending on your proximity. Calculated at checkout.

Returns are permitted within 14 days from the date of purchase. (note that: product must be returned unworn in its original packaging, with its price tag.)

Yes, unless the product is faulty or the product received does not match your order.

Yes, once order is placed customer receives a tracking link

Yes, within 24 hours from order confirmation.

Yes, we ship worldwide.

We accept Paypal and credit card.

& cash on delivery ( only available in Egypt )

Yes, within 24 hours of placing your order.