Below FAQ are some common concerns of our clients before purchasing from Qayro.
If you have other questions, please just send it to info@qayro.com.
Filter by Topic
All
- All
- Pre Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
WHAT ARE THE SHIPPING COSTS?
Shipping costs may vary depending on your proximity. Calculated at checkout.
HOW LONG DOES SHIPPING TAKE?
Cairo & Alex : 24-48 hours (Up to 2 business days)
Delta & Canal: 24-72 hours (Up to 3 business days)
Upper Egypt, Red Sea zone & South Sinai: Up to 4 business days.
International: Up to 4 business days.
*Shipping and handling charges are fixed, based on your location and are calculated at checkout.
WHAT'S YOUR RETURN POLICY?
Returns are permitted within 3 days from the date of receiving the order. (note that: product must be returned unworn in its original packaging, with its price tag.)
DO I COVER MY OWN COSTS?
Yes, unless the product is faulty or the product received does not match your order.
CAN I TRACK THE DELIVERY OF MY PARCEL?
Yes, once order is placed customer receives a tracking link. Also check the "Tracking Your Order" page.
CAN I CANCEL MY ORDER AFTER I'VE PLACED IT?
Yes, before order has been shipped.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. You can also check the shipping estimate calculator for more information.
WHAT PAYMENT METHODS DO YOU ACCEPTS?
International: We only accept debit/credit card payments online.
Egypt: We accept both cash on delivery and debit/credit card payments online.
CAN I ADJUST SOMETHING IN MY ORDER?
Yes, before the order has been shipped.
